General Conditions
Article 1 - Scope
These general terms and conditions of sale (GTC) apply to all orders placed on the website www.intimae.fr or by telephone.
The website www.intimae.fr is written exclusively in French and is published by the company SNL SAS, a simplified joint-stock company whose registered office is located at [your full address], registered in the trade and companies register of [City] under the RCS number [RCS number] (intra-community VAT number: FR77892805417.
Article 2 - Price
The prices of our products are indicated in Euros (€) inclusive of all taxes (TTC), excluding delivery costs. All orders placed on our site are payable in Euros.
Prices are subject to change at any time. Products will be invoiced based on the prices in effect at the time the order is placed, subject to availability at that time.
In the event of fluctuations in the costs of foreign products and services (currency, customs fees), the advertised prices may vary accordingly.
Article 3 - Order
The User can place an order on the website www.intimae.fr by following the following steps:
• Selection of Products and addition to cart.
• Checking the basket and validating the Order.
• Providing delivery and billing information.
• Choice of delivery method.
• Choice of payment method.
• Validation of the Order after acceptance of these General Terms and Conditions.
After validation of the Order, the User receives a confirmation email summarizing the details of his Order. Only the Products listed in this email will be included in the sales contract.
In the event of temporary or permanent unavailability of a Product after the Order has been placed, the User will be informed by email and may choose to modify or cancel their Order.
Article 4 - Payment
The price of the Order is due immediately upon validation of the Order.
We accept the following payment methods:
• Bank card (Visa, MasterCard).
• Bank transfer.
• PayPal.
• Payment in several installments without fees by credit card (if available).
Payment transactions are secured by the SSL (Secure Socket Layer) protocol. SNL SAS reserves the right to verify the information provided by the User and to request supporting documents in the event of suspected fraud.
Article 5 - Delivery
5.1 Delivery Terms
Products ordered on the website www.intimae.fr are delivered to the address indicated by the Customer when placing the Order. Delivery costs are specified before the Order is confirmed.
SNL SAS offers the following delivery methods:
• Standard home delivery.
• Delivery to a relay point.
• Express delivery (if available).
Packages are shipped Monday to Friday, excluding weekends and public holidays.
5.2 Delivery Times
Delivery times depend on the delivery method chosen and the destination:
• Standard delivery: 2 to 3 working days.
• Express delivery: 1 to 2 working days.
The delivery times indicated are provided for information purposes only. SNL SAS cannot be held responsible for delays caused by the carrier, strikes or any other case of force majeure.
5.3 Delivery Tracking
The User will receive an email containing a tracking link to follow the delivery of their package.
5.4 Receipt of the Order
Upon receipt of the Order, the User is required to check the condition of the package and the Products. In the event of apparent damage or missing Products, the User must make reservations to the carrier and contact SNL SAS customer service within 48 hours.
5.5 Absence and Non-Receipt
In the event of absence at the time of delivery, a delivery notice will be left by the carrier, and the package can be collected according to the indicated methods. If the package is returned to SNL SAS due to an incomplete or incorrect address, the reshipping costs will be borne by the User.
Article 6 - Customer Service
For any questions, order tracking or assistance requests, SNL SAS customer service can be reached via:
• Email: support@intim.ae
• Telephone: 09 80 80 87 88
• Hours: Monday to Friday, 9am to 6pm.
Article 7 - Right of Withdrawal and Returns
7.1 Withdrawal Period
In accordance with the provisions of the Consumer Code, the Customer has a period of 14 days from receipt of his Order to exercise his right of withdrawal without having to justify a reason or pay penalties.
7.2 Exclusions to the Right of Withdrawal
The right of withdrawal does not apply to the following Products:
• Hygiene and personal care products unsealed after delivery (lingerie, sex toys, cosmetics, etc.).
• Underwear and lingerie that have been worn or whose sealed packaging has been opened.
• Personalized or custom-made products.
• Products likely to deteriorate or expire quickly.
7.3 Specific Conditions for Intimate Products
• Sex toys, wellness accessories or any intimate product must be returned in their original packaging, unopened and unused.
• Lingerie products (bras, panties, bodysuits, etc.) can only be returned if they have not been worn, except for a simple fitting, and must be folded as originally.
• Cosmetic products must be returned in their original packaging, unopened and unused.
• If the packaging has a security seal, it must be intact.
7.4 Refusal of Return for Hygiene Reasons
SNL SAS reserves the right to refuse any product return for hygiene reasons in the following cases:
• Product returned without its original packaging.
• Product clearly worn, used or handled beyond a simple fitting (stains, odors, traces of use).
• Product whose packaging or security seal has been opened or damaged.
Refused Products will be returned to the Customer at their expense.
7.5 Return Terms
To exercise his right of withdrawal, the Customer must contact SNL SAS customer service to obtain a return form and return the Product(s) concerned to the following address:
SNL SAS - Returns Service
16 rue Cuvier #48, 69006 Lyon, France
Products must be returned in their original, unused condition, with their packaging, accessories and any documentation provided.
• Return costs are the responsibility of the Customer, except in the event of a defective Product or an error by SNL SAS.
• The return must be made by a delivery method that allows tracking (e.g. Colissimo Suivi). SNL SAS cannot be held responsible in the event of loss or damage to the package during return.
7.6 Reimbursement
Subject to receipt and verification of the returned Products, reimbursement will be made by SNL SAS within a maximum of 14 days following receipt of the Products.
• The refund will be made using the initial payment method used by the Customer.
• In the event of a return that does not comply with the above conditions (product worn, used, packaging opened), SNL SAS reserves the right to refuse reimbursement.
Article 8 - Guarantees
8.1 Legal Guarantee
All Products sold on the Site www.intimae.fr benefit from the legal guarantee of conformity (articles L217-4 to L217-14 of the Consumer Code) and the guarantee against hidden defects (articles 1641 to 1649 of the Civil Code).
To exercise his rights, the Customer must contact SNL SAS customer service by email or registered letter.
As part of the legal guarantee of conformity, the Customer:
• Has a period of two years from delivery of the goods to act.
• May choose between repair or replacement of the Product, subject to the cost conditions provided by law.
• The existence of the lack of conformity is not required to be proven during the first 12 months following delivery of the Product (24 months for new goods from 2022).
As part of the guarantee against hidden defects, the Customer can choose between:
• Resolution of the sale (full refund).
• A reduction in the selling price.
8.2 Commercial Guarantee (if applicable)
Certain Products may benefit from an additional commercial warranty, the conditions of which are specified on their product sheet. This warranty does not cover damage resulting from incorrect use, inadequate maintenance or normal wear and tear.
Article 9 - Liability
The Products offered on the Site comply with current French legislation. SNL SAS cannot be held liable in the event of misuse of the Products by the Customer, failure to comply with storage or maintenance instructions, or in the event of force majeure.
The photographs and descriptions of the Products are provided for information purposes only. Although we strive to present them accurately, slight variations may exist without engaging the responsibility of SNL SAS.
9.1 Intellectual Property
All content on the site www.intimae.fr (texts, images, graphics, logos, videos, icons, sounds, software) is the exclusive property of SNL SAS or its partners and is protected by the laws in force on intellectual property.
Any reproduction, representation, modification, distribution or use of these contents, in any way whatsoever, without the prior written authorization of SNL SAS, is strictly prohibited and constitutes an infringement punishable by the Intellectual Property Code.
The User agrees to use the Site only for his or her personal needs and is prohibited from any use for commercial purposes.
Article 10 - Mediation and Dispute Resolution
10.1 Mediation
In accordance with Articles L611-1 et seq. of the Consumer Code, in the event of an unresolved dispute with SNL SAS customer service, the Customer has the option of using a consumer mediator free of charge in order to reach an amicable resolution.
SNL SAS adheres to the CM2C mediation service (Consumer Mediation Center of Justice Conciliators).
• Address: 49 Rue de Ponthieu, 75008 Paris
• Website: https://www.cm2c.net
10.2 European Online Dispute Resolution Platform
The Customer may also use the European online dispute resolution platform accessible at the following address: https://ec.europa.eu/consumers/odr/
Article 11 - Personal Data
The rules concerning the processing of personal data on the site www.intimae.fr are detailed in our Personal Data Protection and Cookies Policy, accessible directly on the Site.
SNL SAS undertakes to respect the confidentiality of Users' personal data and to process them in accordance with current regulations, in particular the General Data Protection Regulation (GDPR).
The User has the right to access, rectify, delete and transfer their data, as well as the right to object to or limit the processing of their data. These rights can be exercised by contacting our customer service at the following address:
• Email: data@intim.ae
• Postal address: 16 rue Cuvier, #48, 69006 Lyon, France
Article 12 - Reservation of Ownership
The Products delivered to the Customer remain the property of SNL SAS until full payment of their price.
In the event of non-payment, SNL SAS reserves the right to reclaim the Products concerned. The Customer is responsible for the risks (loss, theft, deterioration) of the Products from the moment of their delivery.
Article 13 - Liability
SNL SAS cannot be held responsible for indirect damages which may arise from the purchase of the Products.
SNL SAS is not responsible in the event of:
• Improper use of the Products by the Customer.
• Failure to comply with the instructions for use or storage of the Products.
• Loss or theft of the Customer's login credentials.
• Damages resulting from misuse of the Site.
In the event of force majeure (strike, pandemic, natural disaster), SNL SAS cannot be held liable.
Article 14 - Applicable Law and Competent Jurisdiction
These T&Cs are governed by French law.
In the event of a dispute which cannot be resolved amicably, the competent courts will be those of the jurisdiction of the registered office of SNL SAS, unless otherwise provided by law.
Article 15 - Customer Acceptance
These general terms and conditions of sale are expressly accepted by the Customer, who declares and acknowledges having full knowledge of them. Validation of the Order entails acceptance of these General Terms and Conditions.
Article 16 - Sponsorship Program
16.1 Sponsorship Conditions
The Referral Program allows a Customer (hereinafter “the Referral”) to recommend the site www.intimae.fr to their friends and family (hereinafter “the Referred Persons”) and to benefit from rewards in the event of the Referred Persons’ first order.
To benefit from the Referral Program:
• The Sponsor must have a User Account on the Site.
• Referrals must register on the Site via the referral link provided by the Sponsor.
• Referrals must not have a User Account on the Site before registering.
16.2 Referrer Rewards
The Sponsor will receive a voucher of [amount to be defined, for example €5] to use on the Site as soon as their Godchild has placed a first valid order.
The vouchers are:
• Only usable on www.intimae.fr.
• Non-transferable and non-convertible into cash.
• Subject to a validity period of [duration to be defined, for example 6 months].
16.3 Welcome Offer for Referrals
Referrals receive a 10% discount on their first order, subject to a minimum purchase amount of €10.
Article 17 - Protection of Minors
17.1 Access to the Site
The Site www.intimae.fr is strictly reserved for adults (18 years and over).
By accessing the Site, the User declares that he or she is of legal age according to the legislation of his or her country of residence.
17.2 Parental Control
Parents or legal guardians are responsible for monitoring minors who access the Internet. To protect minors, parental control software may be installed on the devices used.
17.3 Products Intended for an Adult Audience
The Products offered on the Site may include items intended for an adult audience. SNL SAS undertakes to comply with current regulations regarding the protection of minors and not to distribute pornographic or offensive content.
17.4 Orders Placed by a Minor
SNL SAS reserves the right to cancel any order placed by a minor without parental authorization.
Article 18 - Gift Cards
18.1 Purchase of Gift Cards
Gift Cards are available for sale on the website www.intimae.fr. They can be purchased like any other Product, in the amounts offered on the Site.
When purchasing, the Buyer can choose to offer the Gift Card directly to a third party by indicating the recipient's email address and, if applicable, a personalized message.
18.2 Conditions of Use
• Gift Cards can be used exclusively on the website www.intimae.fr.
• They are neither refundable nor exchangeable for cash.
• They can be used once or several times until their amount is used up.
• Gift Cards cannot be combined with other promotional offers, unless otherwise indicated on the Site.
• In the event of loss or theft, SNL SAS cannot be held responsible and the Gift Card will not be replaced or refunded.
18.3 Validity of Gift Cards
• Gift Cards are valid for a period of [period to be defined, for example 12 months] from the date of purchase.
• Upon expiry of their validity date, Gift Cards can no longer be used and their remaining amount will be lost.
18.4 Use of Gift Cards for Orders
• When placing the Order, the User can enter the Gift Card code in the field provided for this purpose.
• If the amount of the Order exceeds that of the Gift Card, the User must pay the difference using another payment method accepted on the Site.
• If the amount of the Order is less than that of the Gift Card, the remaining balance can be used for a subsequent order, within the validity period.